Shipping policy
At FLO Brands, we’re committed to delivering your order quickly, safely, and reliably. Every roll of FLOFlush™ and every Septi-Smart™ product is packaged with care and shipped directly to your door.
Processing & Handling
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All orders are processed within 1–3 business days.
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You’ll receive a confirmation email with tracking information once your order ships.
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Subscription orders are prioritized and shipped automatically on your set schedule.
Shipping Timeframes
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Standard Shipping (3–7 business days): Most orders arrive within a week.
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Expedited Shipping (2–3 business days): Available at checkout for faster delivery.
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Orders are shipped within 1 week of purchase, excluding weekends and holidays.
Shipping Rates
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Shipping rates are calculated at checkout based on weight, location, and carrier.
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From time to time, FLO Brands may offer free shipping promotions—keep an eye on our homepage and email updates.
Order Tracking
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Every order comes with a tracking number so you can follow your package in real time.
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Tracking details are emailed once your order leaves our facility.
Delivery Guarantee
We work with trusted carriers (UPS, USPS, FedEx, DHL) to ensure safe and timely delivery. If your order is lost, damaged, or delayed, our customer support team will assist with a replacement or resolution.
Delays
While we do our best to ensure timely delivery, unexpected delays (carrier issues, severe weather, or supply chain disruptions) may occasionally occur. FLO Brands cannot be held responsible for delays once a package is with the carrier, but we will always help resolve issues.
Support
Questions about your shipment? Contact us at:
📧 info@flobrands.com
📞 704-733-0335 (optional, if you want a customer-facing number)
